One week into it am I have mastered the requirements of my new job.
I am ready for the next challenge, but somehow I think I am going to end up wasting away in my current role for a few years first.
Why do I have such a ticket on myself?
Everyday, everyone in our team is given a "profile" to complete. This profile has a schedule of phone calls to make out to the members of the public who have previously contacted us. Essentially, we do follow up calls before finishing off the business for which people have contacted us.
Anyway, we have a certain amount of time allocated for each call. If you are quick, you can complete a call sooner than you allotted time and move on to the next one a bit early. With luck and persistence, you can get through the calls for the day with time to spare.
Out of our team of four, I am the only one who consistently gets through their calls early. Do I get time off for this? Do I get rewarded in any way? Do I even get the option of doing something different to give me some variety in my work life? No, Nope, and no way! What is my reward? I get to help the rest of my team to finish off their call lists. Two of my team regularly fall behind in their call lists. I, like a schmuck, keep dialing away like I have been all day. I am so good at it, that I do more of it than anyone else in my team. The only person I have seen who is faster than me, is a lady who has been working there for years, and who skips over half of the information required. Not very good service, if you ask me.
I know that I am sounding conceited, but I have worked many years in the customer service industry. I talk well to people on the phone (and face to face), and can help them get through some sometimes confusing information. I get regular feedback that is positive. I have never had a complaint against me (that I know of). It sounds big headed, but I can honestly say that I am damned good at customer service. BUT...I am getting off topic.
This situation does not encourage good performance. My reward for good performance is more work. YAY!!!!!!
I guess I should not be surprised, this is the public service after all!
DPS
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3 comments:
The trick is, once you're able to, is to declare that you've got some 'special projects', grab an evelope, then walk off in one direction, circle around, then out the front door to the local coffee shop.
If only I could!
Our work profiles are coordinated and monitored by a team leader. WHen I say monitored, I mean MONITORED. I have never worked in an environment before where the team leaders watch what you do so much. Expecially when we have a team leader who is a real stickler for the rules and procedure.
No scope to bulshit your way out of this one. I will keep it in mind though. Maybe an opportunity will present itself in the future.
Yeah phone shifts in government are not escape friendly. I've heard of supervisors taking home flex sheets to correlate them against leave boards...
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