Wednesday, September 06, 2006

Dreaming of good customer service

My previous posting about telemarketers, or CSRs, seems to have pervaded into my dreams. I woke up this morning on the tail end of a dream....

I was at my grandmother's house, only the lady in question was not actually my grandmother (both of whom have passed on), and we were in the U.S.A., but I was calling her grandma, and nothing seemed to be out of the ordinary.

Anyway, my 'grandma' was talking about how she had recently fallen in the bathroom and had been unable to get help (how this situation was resolved was not discussed). It cam out in conversation that she now had one of those emergency beacon distress alarm thingys, in case it happened again.

I found it in her dressing gown, hanging on the back of the bathroom door. In my dream, this beacon looked like a mobile flip phone. I opened it to check that it still worked, and saw that it sent a signal. I don't remember specifically how I saw this, but I knew it had happened. After I knew that it had sent a signal, I though it would be wise to call the monitoring people, and let them know that there was not a real emergency. So, using the emergency 'phone', I called the monitoring people.

I explained to the man that answered that there was not an emergency, and that we had just briefly opened the 'phone'. I heard him mutter something, then pause, and then say something like "thank you for calling". I asked him what he had said, and he refused. Then I figured out that he had said "Wanker". I told him that I hear what he said, and I knew what it meant, as I was Australian, and not American (remember, my 'grandma' lives in the U.S.A.).

The bit that tells me that my previous posting has pervaded my dreams is that I didn't go off at this CSR. I calmly talked to him, and explained to him why it was inappropriate to call people a wanker. Unfortunately, I do not know how the conversation ended, as I woke up part way through, but it seemed to be going well.

I am slightly disappointed though, that I didn't fly off the handle. I mean, if you can't do it in your dreams, when can you?

DPS

2 comments:

Mikey_Capital said...

See? You're a decent bloke even when you're asleep.

Me? I have this screaming fits at people in my dreams where I just lose it at them. But I don't do it in real life. I used to. Not much anymore.

Mind you if I lose the remote...

The Dark PS said...

The only person I complain to these days is my wife. I was doing it tonight at my sons sschool concert. These people couldn't organise a piss up in a brewery (to quote the preverbial). To someone with my experience in theatre, it is an excercise in frustration to se it happening. My wife had to keep telling me to relax, calm down.